Privacy Policy
Last updated: 04/06/2026
OctoServe respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use and protect any information you provide when using our website or contacting us about our services.
Who We Are
This website is operated by OctoServe.
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
Email: office@octoserve.co.uk
Website: https://octoserve.co.uk/
Information We Collect
We may collect personal information when you:
complete a contact form
request a free site assessment
contact us by phone, email or WhatsApp
ask us to provide a quotation
use our website
The information we collect may include:
your name
your business or organisation name
your email address
your phone number
your property or site address, where relevant
details about your cleaning, property care or maintenance requirements
any other information you choose to provide when contacting us
We may also collect basic technical information about how visitors use our website, such as pages visited, device type, browser type and general location data. This information helps us understand and improve the performance of our website.
How We Use Your Information
We use your personal information to:
respond to your enquiry
arrange a free site assessment
provide quotations or service information
deliver cleaning, property care or maintenance services
manage customer relationships
improve our website and services
keep appropriate business records
meet legal, tax or regulatory obligations
We only use your information where we have a lawful reason to do so. This may include responding to your request, taking steps before entering into a contract, fulfilling a contract with you, complying with legal obligations, or pursuing our legitimate business interests.
Contact Forms
When you submit a contact form on our website, the information you provide is sent to us so that we can respond to your enquiry.
We do not sell your personal information or pass it to third parties for their own marketing purposes.
Sharing Your Information
We may share your information with trusted service providers where necessary to operate our business, such as:
website hosting providers
email providers
IT support providers
professional advisers, such as accountants or legal advisers
subcontractors or service partners, where required to deliver services
We only share the information necessary for the relevant purpose and expect third parties to handle your information securely.
We may also share information if required to do so by law.
How Long We Keep Your Information
We keep personal information only for as long as necessary.
Enquiry information is usually kept for a reasonable period so we can respond to follow-up questions and manage potential customer relationships.
Customer and contract information may be kept for longer where required for business, legal, tax or accounting purposes.
Cookies
Our website may use cookies and similar technologies to help the website function properly, improve user experience and understand how visitors use the site.
Cookies are small files placed on your device when you visit a website.
Some cookies are necessary for the website to work. Other cookies, such as analytics or marketing cookies, may only be used where appropriate consent has been given.
You can usually control or delete cookies through your browser settings.
Website Analytics
We may use analytics tools to understand how visitors use our website. This may include information such as which pages are visited, how long visitors stay on the site, and what type of device or browser is used.
This information is used to improve the website and does not usually identify you directly.
Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your Rights
Under UK data protection law, you may have the right to:
ask for a copy of the personal information we hold about you
ask us to correct inaccurate or incomplete information
ask us to delete your personal information in certain circumstances
ask us to restrict how we use your information
object to certain uses of your information
withdraw consent where we rely on consent
complain to the Information Commissioner’s Office
To exercise your rights, please contact us using the details above.
Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
Website: https://ico.org.uk/
Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.